If you believe unauthorized or fraudulent purchases were made on your account, please contact the platform that processed the charge as soon as possible. Refund and fraud investigation policies may vary depending on the platform used for the purchase. Platform-specific support links and contact information can be found below.
If the purchase was made accidentally rather than fraudulently, please refer to our Accidental Purchase Guide for refund assistance and account protection recommendations.
Apple
Get help with an Apple Bill charge: support.apple.com/en-us/120164
Please know that Apple may combine multiple purchases into a single receipt or charge summary, which can sometimes appear as a duplicate charge. For more information, please see: support.apple.com/en-us/118244
Google Play
Get help with a Google Play transaction: support.google.com/googleplay/answer/2851610
Please do not use this form if this is an accidental purchase situation, as Google Play handles these types of issues separately.
Get help with a Facebook transaction: facebook.com/help/contact/1856425021037976