If you or someone with access to your account accidentally made a purchase, please review the refund instructions for your device platform below. We have also included account security recommendations to help prevent unintended purchases in the future.
If you believe the purchase was unauthorized or involved fraudulent activity, please refer to our Fraudulent Purchase Guide for additional assistance.
Apple
- Request a refund from Apple: support.apple.com/en-us/118223
- Secure your account with Apple Screen Time: support.apple.com/en-us/102470
- Manage family purchases: support.apple.com/en-gb/108774
Google Play
- Request a refund from Google Play: support.google.com/googleplay/answer/2479637
- Secure your Google Play account: support.google.com/googleplay/answer/6294544
- Manage family purchases: support.google.com/googleplay/answer/6294544
- Request a refund from Facebook: facebook.com/help/contact/146600035918755