I made a purchase but did not receive my coins or items.

If your purchase has not appeared in the game, first fully close and relaunch the app to refresh your account. If your coins or items are st...

I think I was charged twice for a purchase.

In some cases, Apple or Google may combine multiple purchases into a single receipt or charge summary, which can sometimes appear as a dupli...

Who can help me with a purchase issue?

If you have questions about a recent purchase, billing issue, or missing item, scroll down and click the "Contact Us" button for support. To...

What methods of payment are accepted?

Purchases in Lucky North Casino are processed through your device’s app store, such as the Apple App Store or Google Play Store. Available p...

What should I do if my purchase is not working?

If a purchase is not processing correctly, first fully close and relaunch the game before trying again. You should also make sure you are co...

Does making a purchase affect my odds of winning?

No. Making purchases in the game does not change your odds of winning or losing.

Where can I get the best coin values for purchases?

The best coin values and special offers are available through the official Lucky North Casino Web Store. The Web Store may include exclusive...

I made a purchase but did not receive my coins or items.

If your purchase has not appeared in the game, first fully close and relaunch the app to refresh your account. If your coins or items are st...

I think I was charged twice for a purchase.

In some cases, Apple or Google may combine multiple purchases into a single receipt or charge summary, which can sometimes appear as a dupli...

Who can help me with a purchase issue?

If you have questions about a recent purchase, billing issue, or missing item, tap the “Chat with us” button or the chat icon in the top-rig...

What should I do if my purchase is not working?

If a purchase is not processing correctly, first fully close and relaunch the game before trying again. You should also make sure you are co...

An accidental purchase was made on my account.

If you or someone with access to your account accidentally made a purchase, please review the refund instructions for your device platform b...

A fraudulent purchase was made on my account.

If you believe unauthorized or fraudulent purchases were made on your account, please contact the platform that processed the charge as soon...

Where can I find my in-game purchase history?

Purchase history and receipts are managed by the platform used to complete your purchase. Please select your platform below to view your pur...

Why is my purchase still pending?

Some purchases may take additional time to process depending on your payment provider or app store platform. While a purchase is pending, co...