I got disconnected during a bonus round, what happened to my winnings?

Submit a support ticket by using the Contact Us button and include as much information as possible regarding this event. Our Customer Suppor...

How do I earn more free coins?

– Free coins can be earned by collecting your Daily Bonus, bi-hourly bonus and watching ads.– If you get low on coins during your gameplay, ...

How do I level up?

Leveling up is easy in Lucky Eagle Play – all you must do is play. Each bet you make in any game in Lucky Eagle Play will contribute to your...

Where can I find the pay table information for slots?

You can find the pay table for slots by clicking on the pay table icon in the slot game you are playing. Our pay table icons can be found in...

How is my bet determined?

There are two key factors in a bet: a default bet, and a maximum bet. The default bet is determined by your coin balance; the larger your co...

How does insurance in blackjack work?

Insurance in blackjack is considered a side bet and may be made at 50% of the amount of your actual bet. The side bet may only be made when ...

How do I get on the Leaderboard?

Your Leaderboard status is based on the highest single win from that week i.e., single spin, bonus round, progressive. The largest of these ...

How are players grouped on the Leaderboards?

Players are grouped into three groups based on their Lucky Eagle Play level. Levels 1-24; Levels 25-54; Levels 55+.

What are Bingo power ups used for?

You can earn or purchase power ups to give you a big boost in Bingo. Power ups may be normal, unique, or rare and escalate in their overall ...

What are Bingo daub alerts?

Daub alerts highlight any numbers on your card that have been called to make daubing quick and easy. It also alerts if you have a BINGO avai...

In Bingo, what happens if I get a number with a treasure box?

You will be awarded bingo power ups.

In Bingo What happens if I get a number with a gold square?

You will be awarded additional coins at the end of the game.

Do I win a prize if I get one bingo?

Yes, you will win a prize if you get one bingo. However, you have the option to play with up to four bingo cards which allows you to get mul...

Daily log in progress only shows up to 7 days, what happens after collecting 7 consecutive Daily Bonus?

For each consecutive day you log in, you will continue to spin the Day 7 daily bonus wheel.

Why should I complete Daily Quests?

They’re fun! Complete Daily Quests to earn Quest Points to help you fill up your weekly progress bar. Fill your weekly progress to unlock 2x...