I have not received my purchase yet.

Completely close out of the application and relaunch to refresh your account. If your coin or power-up purchase is still unavailable, please...

I think I was charged twice.

When making a purchase, select the purchase button only once to ensure multiple charges are not made while processing your payment. If you b...

What methods of payment are accepted?

All purchases made in Lucky Eagle Play are processed by the app store associated with your device. To input updated payment information, new...

Troubleshooting Purchases

We apologize that you are experiencing trouble in making a purchase on Lucky Eagle Play. First, close the game completely and relaunch the a...

I still have a billing or in-app purchase question.

If you have additional questions regarding an in-app purchase that are not covered in the FAQs, please use the Contact Us button and provide...