Why should I connect my account with Facebook, Apple, Google or Email?

Connecting your account is one of the easiest ways to ensure that your player history is never lost and you can continue your game on multip...

Can I link my card from Lucky Rewards to my Lucky Eagle Play account?

Unfortunately, not yet. We plan to roll this feature out in the near future.

Is there a chance of winning real money?

Lucky Eagle Play is a free-to-play social casino game intended for entertainment purposes only. While you may elect to make in-app purchases...

Does making a purchase affect my odds of winning?

Your odds of winning are unaffected by any purchases made within the game.

What are the odds of winning?

All games in Lucky Eagle Play are based off the same mechanics as real casino games. The chances of winning and losing with no guarantees is...

How do I receive notifications for free coins and special offers?

Turn on push notifications to receive free coins and special offers right on your phone. iOS:Enter your phone’s settingsSelect “Notific...

How do I turn the sound on/off?

You can turn the sound on or off by clicking on the gear icon in the upper right corner of your screen. Toggle the button on or off for musi...

Will I lose my progress if I update or uninstall my app?

If you uninstall Lucky Eagle Play and you are playing as a guest your progress may be lost. Updating the game will not cause a loss in playe...

How do I change my username or profile avatar?

You can edit your profile name and avatar by clicking the circle in the upper left corner of the app. Only players who are linked to Faceboo...

How do you increase VIP Status?

Your VIP Status is increased by making more in-app purchases for coins, daub alerts & power ups and leveling up.

Where can I find my User ID?

You can find your User ID by clicking on the gear icon in the top right corner of your screen. Your User ID will be located within the pop-u...

What do I do if my game lost connection?

Please make sure you are playing the most up to date version of Lucky Eagle Play and that your internet connection is operating properly. We...