Where can I find the pay table info for slots?

Pay table information can usually be found by opening the slot machine menu while playing a slot. Depending on the game, the button may appe...

Why should I complete Daily Quests?

Completing Daily Quests earns Quest Points that contribute to your weekly progress. Fill your weekly progress bar to unlock a 2x Daily Bonus...

What are the odds of winning in Bally Play?

Bally Play games use randomized outcomes, meaning every spin or play is determined independently by chance. Wins are never guaranteed, and m...

How can I earn Bally Play Points?

Bally Play Points are earned by making eligible in-app purchases, including coins, daub alerts, and power-ups. Bally Play Points are not ear...

What’s the Loyalty Mall?

The Bally Play Loyalty Mall is a virtual store within the Bally Play app. Link your Bally Rewards card in the app and earn Bally Points with...

How do I increase my VIP tier?

You can get to a new VIP tier by increasing your Bally Points with each in-game purchase. For every $1 spent in Bally Play, you will earn 10...

What should I do if my game loses connection?

If your game loses connection, first make sure you are using the latest version of Bally Play and that your internet connection is stable. S...

How do I level up?

Earn XP (Experience Points) by playing games and placing bets in your favorite games. As you earn more XP, your player level increases. High...

What are BINGO Power Ups used for?

Power Ups are special items that can help improve your BINGO experience by providing unique gameplay advantages during eligible BINGO games....

Why did my bet amount change?

Different slot games may use different default bet amounts when first opened. In many cases, the default bet is based partly on your current...

How does Insurance work in Blackjack?

Insurance is an optional side bet available when the dealer's face-up card is an Ace. The insurance bet costs up to 50% of your original wag...

How do I get on the Leaderboard?

Leaderboard rankings are based on each player's highest qualifying win during the current Leaderboard Tournament. Players with the largest q...

How can I play on my computer?

To play Bally Play on your computer, visit the Bally Play website and sign in using the same account you use on your mobile device. Your acc...

What should I do if the game crashes or freezes?

If the game crashes, freezes, or becomes unresponsive, first fully close and relaunch the app. You should also make sure you are using the l...

Why can’t I access certain games or features?

Some games, events, or features may only be available to certain player levels, VIP tiers, platforms, or regions. Availability may also chan...