Where can I find my User ID?

You can find your User ID by clicking on the gear icon in the top right corner of your screen. Your User ID will be located within the pop-u...

What do I do if my game lost connection?

Please make sure you are playing the most up to date version of Bally Play and that your internet connection is operating properly. We alway...

I have not received my purchase yet.

Completely close out of the application and relaunch to refresh your account. If your coin or power-up purchase is still unavailable, please...

I think I was charged twice.

When making a purchase, select the purchase button only once to ensure multiple charges are not made while processing your payment. If you b...

What methods of payment are accepted?

All purchases made in Bally Play are processed by the app store associated with your device. To input updated payment information, new payme...

Troubleshooting Purchases

We apologize that you are experiencing trouble in making a purchase on Bally Play. First, close the game completely and relaunch the applica...

I still have a billing or in-app purchase question.

If you have additional questions regarding an in-app purchase that are not covered in the FAQs, please use the Contact Us button and provide...

I got disconnected during a bonus round, what happened to my winnings?

Submit a support ticket by using the Contact Us button and include as much information as possible regarding this event. Our Customer Suppor...