Why should I connect my account with Facebook, Apple, Google or Email?

Connecting your account is one of the easiest ways to ensure that your player history is never lost and you can continue your game on multip...

Is there a chance of winning real money?

Bally Play is a free-to-play social casino game intended for entertainment purposes only. While you may elect to make in-app purchases to en...

Does making a purchase affect my odds of winning?

Your odds of winning are unaffected by any purchases made within the game.

What are the odds of winning?

All games in Bally Play are based off the same mechanics as real casino games. The chances of winning and losing with no guarantees is what ...

How do I receive notifications for free coins and special offers?

Turn on push notifications to receive free coins and special offers right on your phone. iOS:Enter your phone’s settingsSelect “Notific...

How do I turn the sound on/off?

You can turn the sound on or off by clicking on the gear icon in the upper right corner of your screen. Toggle the button on or off for musi...

Can I invite my friends to play Bally Play?

We are currently working on perfecting this feature and will have it available for you soon! You can also “LIKE” Bally Play Facebook page to...

Will I lose my progress if I update or uninstall my app?

If you uninstall Bally Play and you are playing as a guest your progress may be lost. Updating the game will not cause a loss in player data...

How do I change my username or profile avatar?

You can edit your profile name and avatar by clicking the circle in the upper left corner of the app. Only players who are linked to Faceboo...

Can I link my card from Bally’s Casino Rewards Card to my Bally Play account?

Unfortunately, not yet. We plan to roll this feature out in the near future.

How do players earn Bally Play Points?

You can earn Bally Play Points by making in-app purchases for coins, daub alerts or power ups. Gameplay itself has no impact on Bally Play P...

What’s the Loyalty Mall?

Earn Bally Play Points by making purchases in Bally Play to use on exciting real-world items. Use points to get everything from coin package...

How do you increase VIP Status?

Your VIP Status is increased by making more in-app purchases for coins, daub alerts & power ups and leveling up.

How do I increase my Friend Bonus for the Daily Bonus?

Your Friend Bonus will increase as you invite more friends to the game through Facebook.