Why should I connect my account with Facebook, Apple, Google or Email?

Connecting your game account with Facebook, Apple, Google, or an email address helps protect your game progress and makes it easier to recov...

Is there a chance of winning real money?

No. Bally Play is a free-to-play social casino game intended for entertainment purposes only. While optional in-app purchases are available,...

How do I turn the sound on/off?

To adjust your game sound settings, open the menu in the top-right corner of the game lobby. From there, you can turn music or sound effects...

Can I invite my friends to play Bally Play?

Bally Play does not currently include a direct friend invite feature. However, players are always welcome to share the game with f...

How do I change my profile avatar and username?

You can edit your player profile avatar and username by clicking the avatar icon in the upper left corner of the app. From the Player Profil...

How can I contact Customer Support?

To contact our Support Team, click the settings menu at the top-right corner of the game, then select "Support".Tap the “Chat with us” butto...

How can I contact Customer Support?

To contact our Support Team, click the settings menu at the top-right corner of the game, then select "Support".Scroll down and click the "C...

Where can I find my User ID?

Your User ID can be found in your account settings. To locate it, open the menu in the top-right corner of the game lobby. Your Us...