I have not received my in-app purchase yet.

 Completely close out of the application and relaunch to refresh your account. If your coin or power-up purchase is still unavailable, ...

I think I was charged twice.

When making a purchase, select the purchase button only once to ensure multiple charges are not made while processing your payment. If you b...

I have a question about a recent purchase.

If you have any questions regarding your purchase that can not be found in our FAQs please select the Contact Us button above. Our Customer ...

What methods of payment are accepted?

All purchases made in U PLAY Games are processed by the app store associated with your device. To input updated payment information, new pay...

Troubleshooting Purchases

We apologize that you are experiencing trouble in making a purchase on U PLAY Games. First, please close out of the game completely and...

What methods of payments are accepted? (Facebook)

Please visit Facebook's page on accepted forms of payments if playing on Facebook Games. If playing on our website version, note that we acc...

I still have a billing or in-app purchase question.

If you have additional questions regarding an in-app purchase that are not covered in the FAQs, please use the Contact Us button and provide...

I got disconnected during a bonus round, what happened to my winnings?

Submit a support ticket by using the Contact Us button and include as much information as possible regarding this event. Our Customer Suppor...