Why should I connect with Facebook?

Connecting to Facebook is one of the easiest ways to ensure that your player history is never lost. We also add FREE coins to your account f...

Is there a chance of winning real money?

U PLAY Games is a free-to-play social casino game intended for entertainment purposes only. While you may elect to make in-app purchases to ...

Where can I find my User ID?

You can find your User ID by clicking on the gear icon in the top right corner of your screen. Your User ID will be located within the Setti...

How do I receive notifications for free coins and special offers?

Turn on push notifications to receive free coins and special offers right on your phone! iOS:Enter your phone's settingsSelect "Notific...

How do I turn the sound on/off?

You can turn the sound on or off by clicking on the gear icon in the upper right corner of your screen. Toggle the button on or off for musi...

What are the odds of winning?

 All games in U PLAY Games are based off the same mechanics as real casino games. The chances of winning and losing with no guarantees ...

Will I lose my progress if I update or uninstall my app?

If you uninstall U PLAY Games and you are playing as a guest your progress may be lost. Updating the game will not cause a loss in play...

What do I do if my game lost connection?

Please make sure you are playing the most up to date version of U PLAY Games and that your internet connection is operating properly. We al...

Does making a purchase affect my odds of winning?

 Your odds of winning are unaffected by any purchases made within the game.

How do I change my username or profile avatar?

You can edit your profile name and avatar by clicking the circle in the upper left corner of the app. Only players who are linked to Faceboo...

Can I invite my friends to play U PLAY Games?

We are currently working on perfecting this feature and will have it available for you soon! You can also "like" U PLAY Games Facebook page ...

Can I link my card from THE CLUB at Chumash to my U PLAY Games account?

Unfortunately, not yet. We plan to roll this feature out in future.

How do players earn U PLAY Points?

You can earn U PLAY Points by making in-app purchases for coins, daub alerts or power ups. Gameplay itself has no impact to U PLAY Points. U...

What’s the Loyalty Mall?

Earn U PLAY Points by making purchases in U PLAY Games to use on exciting real-world items. Use points to get everything from coin packages,...

How do you increase VIP Status?

Your VIP Status is increased by making more in-app purchases for coins, daub alerts & power ups.

How do I increase my Friend Bonus for the Daily Bonus?

Your Friend Bonus will increase as you invite more friends to the game through Facebook.