My coin balance disappeared. How do I log back into my account?

Sometimes Facebook-connected players will be logged out of their game as a Facebook security measure. To log back into your account, click o...

Why should I connect with Facebook?

Connecting to Facebook is one of the easiest ways to ensure that your player history is never lost. To log into Facebook, click on the hambu...

Is there a chance of winning real money?

Lucky North Casino is a free-to-play social casino game intended for entertainment purposes only. While you may elect to make in-app purchas...

Where can I find my User ID?

You can find your User ID by clicking on the hamburger menu icon on the top right corner of your game lobby.  Your User ID will be loca...

How do I receive notifications for free coins and special offers?

Turn on push notifications to receive free coins and special offers right on your phone!  To turn on push notification settings on i...

How do I turn the sound on/off?

You can turn the sound on or off by clicking on the hamburger menu icon on the top right corner of your game lobby and toggling the button o...

Can I invite my friends to play Lucky North Casino?

We are currently working on perfecting this feature and will have it available for you soon! You can also "like" Lucky North Casin...

What are the odds of winning in Lucky North Casino?

All games in Lucky North Casino are based off the same mechanics as real casino games. The chances of winning and losing with no guarantees ...

Will I lose my progress if I update or uninstall my app?

If you uninstall Lucky North Casino and you are playing as a guest your progress may be lost. Updating the game will not cause a loss in pla...

What do I do if my game lost connection?

Please make sure you are playing the most up to date version of Lucky North Casino and that your internet connection is operating properly. ...

What is Jackpot Quest?

Jackpot Quest is a daily mission feature that gives players five quests every day. As you complete each quest, you earn instant coin rewards...

What is Login Calendar?

The Login Calendar rewards players simply for logging in every day. Each daily login unlocks a reward, with values increasing for consecutiv...

What is the Mega Wheel?

The Spin Wheel is available in the Bonus Room. Each day, players receive one free spin. Tap the Spin button to spin the wheel and receive th...

What is the Bonus Room?

The Bonus Room is located on the bottom-right corner of the main lobby. This is where you can view and collect all available bonuses. T...

How does the VIP Program work?

The VIP Program has five tiers. Players progress to higher tiers by earning VIP points. The VIP benefits pop-up shows your current tier and ...

What are the Lucky North Rewards (Coming Soon)?

Lucky North Rewards will be available in the future update and will feature a Lucky North Rewards program with additional rewards and benefi...

Where are Poker, Keno, Bingo, and Blackjack games?

Lucky North Casino has launched with an all-new slots experience to kick things off. Poker, Keno, Bingo, Blackjack, and more classic favorit...

What happened to some of the features I had in the older version?

Lucky North Casino has been refreshed with an all-new experience, and while some features may look different or aren’t available right away,...

What happened to my level and coin balance?

If you played the older version of Lucky North Casino and have now upgraded to the new experience, don’t worry - we’ve taken care of you! Yo...