My coin balance disappeared. How do I log back into my account?

Sometimes Facebook-connected players will be logged out of their game as a Facebook security measure. To log back into your account, click o...

Can I win real money?

FoxPlay Casino and FoxPlay Video Poker are free-to-play social games intended for entertainment purposes only. While you may elect to make i...

Where can I find my User ID?

You can find your User ID by clicking on the gear icon in the top right corner of your screen. Your User ID will be located within the pop u...

What are the odds of winning in FoxPlay?

All games in FoxPlay are based off the same mechanics as real casino and video poker games. The chances of winning and losing with no guaran...

Why should I connect with Facebook?

Connecting to Facebook is one of the easiest ways to ensure that your player history is never lost. We also add FREE coins to your account f...

How do I turn the sound on/off?

You can turn the sound on or off by clicking on the gear icon in the upper right corner of your screen and toggling the button on/off for mu...

How do I receive notifications for free coins and special offers?

Turn on push notifications to receive free coins and special offers right on your phone!  You can do this by clicking "allow" when...

Will I lose my progress if I update or uninstall?

If you uninstall FoxPlay Casino or FoxPlay Video Poker and you are playing as a guest your progress may be lost. Updating the game will not ...

What do I do if I lost my game connection?

Please make sure you are playing the most up to date version of FoxPlay Casino or FoxPlay Video Poker and that your internet connection is o...