My coin balance disappeared. How do I log back into my account?

Sometimes Facebook-connected players will be logged out of their game as a Facebook security measure. To log back into your account, click o...

Is there a chance of winning real money?

Fantasy Springs Slots is a free-to-play social casino game intended for entertainment purposes only. While you may elect to make in-app...

Where can I find my User ID?

You can find your User ID by clicking on the gear icon in the top-right corner of your screen. Your User ID will be located within the pop-u...

What are the odds of winning in Fantasy Springs Slots?

All games in Fantasy Springs Slots are based off the same mechanics as real casino games. The chances of winning and losing with no guarante...

How do I turn the sound on/off?

You can turn the sound on or off by clicking on the gear icon in the upper right corner of your screen and toggling the button on/off for mu...

Can I invite my friends to play Fantasy Springs Slots?

Yes! You can invite friends to Fantasy Springs Slots by clicking on the Gifts icon at the bottom of your screen and going to the “Send” opti...

How do I receive free coins and special offers?

To receive free coins, bonus offers, and important game updates, make sure notifications are enabled for Fantasy Springs Slots on your devic...

Will I lose my progress if I update or uninstall my app?

If you uninstall Fantasy Springs Slots and you are playing as a guest your progress may be lost. Updating the game will not cause a loss in ...

What do I do if my game lost connection?

Please make sure you are playing the most up to date version of Fantasy Springs Slots and that your internet connection is operating properl...

Why should I connect with Facebook, Apple, Google, or Email?

Connecting your game account with Facebook, Apple, Google, or an email address helps protect your game progress and makes it easier to recov...