Where can I find the paytable info for slots?

Pay table information can usually be found by opening the slot machine menu while playing a slot. Depending on the game, the button may appe...

What are the odds of winning in Mystic Slots®?

All games in Mystic Slots® use randomized outcomes, meaning every spin or play is determined independently by chance. Wins are never guarant...

What should I do if my game loses connection?

If your game loses connection, first make sure you are using the latest version of Mystic Slots® and that your internet connection is stable...

How do I level up?

Earn XP (Experience Points) by playing games and placing bets in your favorite games. As you earn more XP, your player level increases. High...

What are BINGO Power Ups used for?

Power Ups are special items that can help improve your BINGO experience by providing unique gameplay advantages during eligible BINGO games....

How do I get on the Leaderboard?

Leaderboard rankings are based on each player's highest qualifying win during the current Leaderboard Tournament. Players with the largest q...

Why did my bet amount change?

Different slot games may use different default bet amounts when first opened. In many cases, the default bet is based partly on your current...

How does Insurance work in Blackjack?

Insurance is an optional side bet available when the dealer's face-up card is an Ace. The insurance bet costs up to 50% of your original wag...

How can I play on my computer?

To play Mystic Slots® on your computer, visit the Mystic Slots® website and sign in using the same account you use on your mobile device. Yo...

What should I do if the game crashes or freezes?

If the game crashes, freezes, or becomes unresponsive, first fully close and relaunch the app. You should also make sure you are using the l...

Why can’t I access certain games or features?

Some games, events, or features may only be available to certain player levels, VIP tiers, platforms, or regions. Availability may also chan...