My coin balance disappeared. How do I log back into my account?

Sometimes Facebook-connected players will be logged out of their game as a Facebook security measure. To log back into your account, click o...

Is there a chance of winning real money?

Mystic Slots® is a free-to-play social casino game intended for entertainment purposes only. While you may select to make in-app purchases t...

Where can I find my User ID?

You can find your User ID by clicking on the gear icon in the top-right corner of your screen. Your User ID will be located within the pop-u...

What are the odds of winning in Mystic Slots®?

All games in Mystic Slots® are based off the same mechanics as real casino games. The chances of winning and losing with no guarantees is wh...

Why should I connect with Facebook, Apple, Google, or Email?

Connecting your game account with Facebook, Apple, Google, or an email address helps protect your game progress and makes it easier to recov...

How do I turn the sound on/off?

You can turn the sound on or off by clicking on the gear icon in the upper right corner of your screen and toggling the button on/off for mu...

Can I invite my friends to Mystic Slots®?

You can invite your friends to play Mystic Slots®! After you connect with Facebook you can invite friends by clicking on the Facebook icon w...

How do I receive free coins and special offers?

To receive free coins, bonus offers, and important game updates, make sure notifications are enabled for Mystic Slots® on your device. ...

Will I lose my progress if I update or uninstall?

If you uninstall Mystic Slots® and you are playing as a guest your progress may be lost. Updating the game should not cause a loss in player...

What do I do if I lost my game connection?

Please make sure you are playing the most up to date version of Mystic Slots® and that your internet connection is operating properly. We al...