General
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Can I win real money?
Multi-Play Video Poker is a free-to-play social casino game intended for entertainment purposes only. While you may elect to make in-app pur...
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How do I turn the sound on/off?
You can turn the sound on or off by clicking on the gear icon in the upper right corner of your screen and toggling the button on/off for so...
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Why should I connect to Facebook?
Connecting to Facebook is one of the easiest ways to ensure that your player history is never lost. You can connect to Facebook when prompte...
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Can I invite my friends to play Multi Play Video Poker?
You can invite your friends to play Multi-Play Video Poker! After you connect with Facebook you can invite friends by clicking on the Facebo...
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What are the odds of winning in Multi-Play Video Poker?
All games in Multi-Play Video Poker are based off the same mechanics as real casino games. The chances of winning and losing with no guarant...
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Where can I find my User ID?
You can find your User ID by clicking on the gear icon in the top right corner of your screen. Your User ID will be located within the pop u...
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Will I lose my progress if I update or uninstall?
If you uninstall Multi-Play VideoPoker and you are playing as a guest your progress may be lost. Updating the game should not cause a loss i...
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What do I do if my game lost connection?
Please make sure you are playing the most up to date version of Multi-Play Video Poker and that your internet connection is operating proper...
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How do I receive notifications for free credits and special offers?
Turn on push notifications to receive free credits and special offers right on your phone! You can do this by clicking "allow" when asked i...
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How do I earn more free credits?
You can earn free credits often by collecting your bi-hourly bonus and daily bonus!Like Multi-Play Video Poker on Facebook for even more cha...
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Update Version Android
Thank you for reaching out to us. Please update the latest version of the game through the Google Play Store. You can do this by following t...
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Update Version Apple
Thank you for reaching out to us. Please update the latest version of the game through the Apple App Store. You can do this by following the...
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