What are the odds of winning in Multi-Play Video Poker?

All games in Multi-Play Video Poker use randomized outcomes, meaning every spin or play is determined independently by chance. Wins are neve...

What should I do if my game loses connection?

If your game loses connection, first make sure you are using the latest version of Multi-Play Video Poker and that your internet connection ...

How do I level up?

Earn XP (Experience Points) by playing games and placing bets in your favorite games. As you earn more XP, your player level increases. High...

How do I get on the Leaderboard?

Leaderboard rankings are based on each player's highest qualifying win during the current Leaderboard Tournament. Players with the largest q...

Why did my bet amount change?

Different games and machines may use different default bet amounts when first opened. In many cases, the default bet is based partly on your...

How does Insurance work in Blackjack?

Insurance is an optional side bet available when the dealer's face-up card is an Ace. The insurance bet costs up to 50% of your original wag...

How can I play on my computer?

To play Multi-Play Video Poker on your computer, visit the Multi-Play Video Poker website and sign in using the same account you use on your...

What should I do if the game crashes or freezes?

If the game crashes, freezes, or becomes unresponsive, first fully close and relaunch the app. You should also make sure you are using the l...

Why can’t I access certain games or features?

Some games, events, or features may only be available to certain player levels, VIP tiers, platforms, or regions. Availability may also chan...

Why should I complete Poker Quests?

Completing Poker Quests awards coins and contributes to your weekly progress. Fill your weekly progress bar to unlock the Day 7 Treasure Che...